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Top Best Practices for SMS Marketing You Can’t Miss

May 5, 2025
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Unlocking SMS Marketing Success in 2025

Want higher engagement and conversions from your marketing campaigns? SMS marketing offers incredible potential with its high open rates and direct reach. This listicle reveals seven best practices for SMS marketing success in 2025, helping you maximize ROI.  Learn how to obtain consent, optimize message timing, write compelling copy, personalize content, implement effective calls-to-action, integrate SMS with your broader marketing strategy, and analyze data for continuous improvement. Whether you're just starting with SMS marketing or looking to refine your approach, these best practices will elevate your campaigns.

1. Obtain Explicit Consent

One of the most crucial best practices for SMS marketing is obtaining explicit consent.  Before sending any marketing text messages, ensure customers have actively opted in to receive them. This means they've clearly and willingly agreed to receive communications from your business via SMS. This isn't just good etiquette—it's a legal requirement under regulations like the Telephone Consumer Protection Act (TCPA) in the US, the General Data Protection Regulation (GDPR) in Europe, and similar laws globally.  Obtaining explicit consent not only safeguards you from legal penalties but also cultivates trust with your audience, leading to a more engaged subscriber base and higher conversion rates.

Key features of a robust consent system include clear opt-in mechanisms (like checkboxes or keyword opt-ins), double opt-in confirmation, compliance with all applicable local regulations, transparent communication regarding message frequency, and easy-to-understand opt-out instructions.  For example, Starbucks successfully uses keyword opt-ins, where customers text a specific word to join their rewards program. Target provides clear information about message frequency during signup, managing expectations from the start. Sephora uses clear checkbox opt-ins on their website forms, ensuring customers actively choose to receive SMS marketing.

Why is this the #1 best practice? Because without explicit consent, your entire SMS marketing strategy could crumble. Sending unsolicited messages can result in hefty fines, damage your brand reputation, and lead to high unsubscribe rates.  A permission-based approach, on the other hand, establishes a foundation of trust and sets the stage for a mutually beneficial relationship between your business and your subscribers.

Pros:

  • Reduces spam complaints: Fewer complaints contribute to a positive brand image and better deliverability rates.
  • Builds trust with customers: Demonstrating respect for customer preferences fosters trust and loyalty.
  • Creates a more engaged subscriber base:  Subscribers who have opted in are more likely to interact with your messages and make purchases.
  • Protects against legal penalties: Compliance with regulations protects you from costly fines and legal battles.
  • Higher conversion rates from willing audiences: Engaged subscribers translate into higher conversion rates and improved ROI.

Cons:

  • Slower growth of subscriber list: Building a list organically through opt-ins takes more time than simply purchasing a list (which is unethical and often illegal).
  • Requires additional steps in the acquisition funnel: Implementing double opt-in adds a step to the signup process.
  • May need to maintain records of consent for compliance:  Keeping detailed records of consent can be administratively demanding but is necessary for legal protection.

Actionable Tips:

  • Use a clear call-to-action for opt-ins:  Make it easy for customers to understand how to subscribe.
  • Document when and how consent was obtained:  Maintain accurate records for compliance.
  • Include terms and conditions during the opt-in process:  Clearly outline what subscribers can expect.
  • Regularly clean your list of unengaged subscribers: Remove inactive subscribers to improve your metrics and reduce costs.
  • Implement a preference center:  Allow subscribers to customize the types of messages they receive and the frequency.

This best practice has been heavily influenced and popularized by the TCPA regulations in the United States and the GDPR in Europe.  SMS marketing platforms like EZ Texting and communications platforms like Twilio have also played a significant role in developing best practices and providing tools for compliant SMS marketing.  By prioritizing explicit consent, businesses can build a strong foundation for successful and ethical SMS marketing campaigns.

2. Perfect Your Timing and Frequency

Timing and frequency are cornerstones of successful SMS marketing.  This best practice deserves its place on the list because, unlike email, SMS enjoys near-perfect open rates and messages are typically read within minutes of delivery. This immediacy presents both a powerful opportunity and a potential pitfall.  Mastering the when and how often of your SMS campaigns is essential for maximizing engagement and boosting conversions while simultaneously avoiding customer fatigue and high unsubscribe rates. This is especially important for best practices for sms marketing.

This method relies on understanding your target audience's behavior and preferences.  It involves strategically scheduling messages to coincide with their daily routines, respecting their time zones, and aligning with their purchasing patterns.  By delivering the right message at the right moment, you transform SMS from a potential annoyance into a valuable, anticipated communication channel.

Features of Effective Timing and Frequency Strategies:

  • Data-driven scheduling:  Analyze customer data to identify optimal send times.
  • Time zone optimization: Ensure messages arrive at appropriate local times for each recipient.
  • Frequency caps: Set limits to prevent overwhelming customers with too many messages.
  • Behavioral triggers:  Automate messages based on specific actions like abandoned carts or browsing history.
  • Industry-specific timing considerations:  Tailor your approach to the norms and expectations of your industry.

Pros:

  • Improves engagement rates:  Messages are more likely to be read and acted upon when delivered at opportune moments.
  • Reduces unsubscribe rates:  Avoids annoying customers with poorly timed or excessive messages.
  • Increases conversion probability:  Capitalizes on moments of high purchase intent.
  • Creates anticipation rather than annoyance:  Well-timed messages can build excitement for your brand and offers.
  • Maximizes ROI on campaigns: Improves the effectiveness of your SMS spend.

Cons:

  • Requires sophisticated analytics:  Data analysis is crucial for identifying optimal timing patterns.
  • May need multiple message versions for different time zones:  Personalization can be complex for global audiences.
  • Can be difficult to determine optimal frequency without testing:  Experimentation and analysis are key to finding the sweet spot.

Examples of Successful Implementation:

  • Amazon: Sends delivery notifications during business hours, ensuring recipients are likely to see them.
  • Domino's: Sends dinner promotions between 3-5pm, targeting customers when they're thinking about their evening meal.
  • H&M: Limits promotional texts to 2-4 per month, preventing customer fatigue.
  • Uber: Sends ride promotions on Friday afternoons, anticipating weekend travel plans.

Actionable Tips for Optimizing Your SMS Timing and Frequency:

  • Respect the clock: Avoid sending messages before 9am or after 9pm local time.
  • Experiment with send days: Test different days of the week to determine what resonates best with your audience. For retail, weekends often outperform weekdays.
  • Segment your audience:  Customize timing and frequency based on customer preferences and behavior.
  • Track engagement metrics:  Monitor open rates, click-through rates, and conversions to optimize your strategy over time.
  • Set frequency caps:  Limit promotional messages to 4-6 per month maximum.  Consider sending fewer transactional messages as well, offering options to opt out of specific types.

Popularized By:  Salesforce Marketing Cloud, Klaviyo's SMS marketing best practices, Attentive Mobile, Postscript (SMS marketing platform for Shopify)

By focusing on these best practices for sms marketing and carefully considering the timing and frequency of your SMS messages, you can leverage the power of this direct communication channel to build stronger customer relationships, drive engagement, and ultimately, achieve your marketing goals.

3. Craft Concise, Compelling Messages

One of the most crucial best practices for SMS marketing is crafting concise, compelling messages.  SMS messages are inherently limited to 160 characters per segment. This constraint makes brevity and clarity absolutely essential for effective communication.  Every word must serve a purpose to maximize impact within this limited space.  Effective SMS marketing messages communicate value immediately, use clear calls-to-action (CTAs), and maintain brand voice while remaining conversational.

This approach hinges on using short, action-oriented language to convey a clear value proposition.  A single, focused CTA drives the desired customer behavior, whether it's visiting a website, redeeming a coupon, or confirming an appointment.  Personalization elements, like using the customer's first name, can significantly boost engagement.  Urgency indicators, when used appropriately, can further encourage immediate action.

Examples of successful implementation:

  • Nike: "Flash Sale! 30% off running gear today only. Shop now: nike.ly/sale Reply STOP to opt out"
  • Sephora: "Your Beauty Insider points expire this week! Redeem now at se.ph/rewards or in stores. Reply HELP for help, STOP to cancel"
  • OpenTable: "Your reservation at Blue Hill is tonight at 7PM. Reply C to confirm or X to cancel. Need help? Call 212-555-1234"

These examples demonstrate how to effectively combine a clear value proposition, a concise CTA, and essential information like opt-out instructions within the character limit.  They also illustrate the use of URL shorteners to conserve space and track click-through rates.

Actionable Tips:

  • Start with the value proposition: Immediately tell the recipient why they should care about your message.
  • Use URL shorteners for links:  Maximize space and track clicks.
  • Include opt-out instructions:  Respect customer preferences and comply with regulations.
  • Test different message lengths:  Determine what resonates best with your audience.
  • Avoid text abbreviations: Ensure clarity and maintain a professional image.
  • Personalize with first name when possible:  Create a more engaging experience.
  • Create a sense of urgency without being pushy:  Encourage immediate action without alienating customers.

When and why to use this approach:

Concise and compelling messaging is fundamental to all SMS marketing campaigns.  The limited character count demands efficiency. This approach is particularly effective for time-sensitive promotions, event reminders, appointment confirmations, and delivering critical updates.  It's relevant to a broad range of businesses, from e-commerce stores driving sales to restaurants managing reservations.

Pros:

  • Higher engagement due to readability
  • Better conversion rates with clear CTAs
  • Lower costs by avoiding multi-part messages
  • Improved customer experience
  • More effective performance measurement

Cons:

  • Limited space for complex offers
  • Challenging to maintain brand voice in short format
  • May require skilled copywriters

This item deserves its place in the list of best practices for SMS marketing because it directly addresses the core challenge of the medium: limited space. Mastering this constraint is key to achieving positive results.  Popularized by digital marketing experts like Gary Vaynerchuk and facilitated by platforms like Community, Attentive Mobile, and SimpleTexting, crafting concise, compelling messages is an indispensable skill for any business leveraging SMS marketing.

4. Personalize and Segment Messages

One of the most effective best practices for SMS marketing is to personalize and segment your messages. This crucial step elevates your campaigns from generic mass texts to highly relevant, targeted communications that resonate with individual customers. Instead of treating SMS as a mere promotional tool, personalization fosters relationships and encourages meaningful engagement.  By tailoring your messages based on customer data and segmenting your audience into specific groups, you can drastically improve your conversion rates and build stronger customer loyalty.

How It Works:

Personalization and segmentation work hand-in-hand. First, you gather customer data, such as demographics, purchase history, browsing behavior, and location.  Then, you use this information to segment your audience into distinct groups with shared characteristics.  Finally, you craft unique SMS messages tailored to each segment’s specific needs and interests. This might involve using dynamic content insertion to address customers by name, recommending products based on past purchases, or sending location-specific offers.

Features that Enable Personalization and Segmentation:

  • Customer Data Integration: Seamlessly connect your CRM, e-commerce platform, and other data sources to your SMS marketing platform.
  • Behavioral Segmentation: Group customers based on their actions, such as website visits, product views, and past purchases.
  • Dynamic Content Insertion: Automatically personalize message content with customer-specific details like names, product recommendations, and location-based offers.
  • Purchase History Utilization: Leverage purchase data to send targeted product recommendations, restock alerts, and exclusive offers.
  • Location-Based Targeting: Send relevant messages based on a customer's current location or travel plans.
  • Lifecycle Stage Messaging: Tailor messages based on where a customer is in their relationship with your brand, from onboarding to loyalty programs.

Examples of Successful Implementation:

  • Nordstrom: Sends personalized restock alerts for items in a customer's size and preferred brands.
  • Stitch Fix: Texts style recommendations based on previous purchases and style preferences.
  • Airbnb: Sends location-specific activity suggestions before a guest’s stay.
  • Sephora: Segments messages by beauty profile preferences and purchase history to offer personalized product recommendations and promotions.

Why Personalization Deserves a Place in Best Practices for SMS Marketing:

Generic blast messages are often ignored or even lead to unsubscribes.  Personalized messages, however, demonstrate that you value your customers as individuals. This fosters a sense of connection and loyalty, leading to increased engagement and conversions. By tailoring your message to the recipient, you're significantly increasing the chances that it will be relevant and compelling.

Pros:

  • Higher engagement and conversion rates
  • Increased customer loyalty
  • Lower unsubscribe rates
  • Better return on marketing investment (ROI)
  • More valuable customer insights

Cons:

  • Requires robust customer data collection and management
  • More complex to implement and manage than generic campaigns
  • May need advanced SMS platform capabilities
  • Potential privacy concerns if not implemented properly (ensure compliance with data privacy regulations and obtain explicit consent)

Actionable Tips for Implementation:

  • Start Simple: Begin with basic segmentation based on purchase history or demographics.
  • Use First Names:  Personalize messages with first names where appropriate and culturally accepted.
  • Create Customer Personas: Develop representative profiles of your ideal customers to guide your segmentation strategy.
  • Test and Iterate:  Experiment with different personalization elements and track your results to optimize your campaigns.
  • Combine Data: Integrate SMS data with other channel data for deeper customer insights.
  • Respect Privacy: Only use data that customers have explicitly shared and be transparent about how you use their information.
  • Triggered Messages: Implement automated messages triggered by specific behaviors, such as abandoned carts or account sign-ups.

Popularized By:

Companies like Braze (customer engagement platform), Iterable, Segment.io, and Klaviyo, as well as thought leaders like Matt Blumberg (Return Path founder), have championed the importance of personalization and segmentation in SMS marketing.

By embracing personalization and segmentation, you transform SMS marketing from a simple broadcasting tool into a powerful engine for building relationships and driving business growth.  This strategy is essential for any business seeking to maximize the impact of its SMS marketing efforts and achieve a higher ROI.

5. Implement Effective CTAs and Trackable Links

In the realm of SMS marketing, a clear and compelling call-to-action (CTA) is paramount.  Every message should guide recipients toward a specific, measurable action.  This is where effective CTAs, combined with trackable short links, become essential for maximizing the impact of your SMS campaigns. This approach not only directs customer behavior but also provides invaluable attribution data, demonstrating ROI and enabling ongoing campaign optimization, making it a cornerstone of best practices for SMS marketing.

This method works by incorporating concise, action-oriented language within the SMS message, alongside a shortened URL containing tracking parameters. Each message should focus on a single conversion goal, whether it's driving website traffic, promoting a sale, or encouraging event registrations.  Click tracking capabilities allow marketers to monitor engagement and attribute conversions back to specific SMS campaigns.  A/B testing different CTAs helps refine messaging and optimize for higher click-through rates. Finally, custom mobile-optimized landing pages ensure a seamless user experience and maximize conversions.

Examples of successful implementation include:

  • Airbnb: "Your trip to Chicago is 3 days away! Plan your experience: air.b/chicago123 (Reply STOP to unsubscribe)"
  • Ulta Beauty: "FLASH SALE: 40% off all facial products for the next 4 hours! Shop now: ulta.io/face40 Reply HELP for help, STOP to end"
  • DoorDash: "Hungry? Your favorites from Thai Palace are 20% off today only. Order now: ddash.io/thai20 Text STOP to unsubscribe"

Actionable Tips for Implementing Effective CTAs and Trackable Links:

  • Use action verbs:  Incorporate strong action verbs like "Shop," "Claim," "Join," "Reserve," or "Learn More" to encourage immediate action.
  • Create dedicated landing pages: Design specific landing pages that align with the SMS offer to provide a consistent user experience.
  • Ensure cross-device compatibility:  Verify that tracking links function flawlessly across all devices (desktops, smartphones, tablets).
  • Test CTA placement: Experiment with different CTA positions within the message to determine the most effective placement.
  • Maintain focus: Keep the entire message concise and focused on supporting the primary CTA.
  • Utilize UTM parameters: Implement UTM parameters to integrate tracking data with your analytics platforms (e.g., Google Analytics).
  • Introduce urgency: Inject a sense of urgency when appropriate, such as limited-time offers or expiring discounts.

Pros:

  • Improved campaign attribution
  • Higher conversion rates
  • Better ROI measurement
  • Data-driven optimization
  • Clearer customer journey mapping

Cons:

  • Shortened links may appear suspicious to some users.
  • Technical implementation is required for accurate tracking.
  • Limited character space can restrict CTA and link length.

This approach deserves its place in the list of best practices for SMS marketing because it provides a direct, measurable way to connect with customers, drive conversions, and optimize campaign performance.  Features like action-oriented language, shortened URLs with tracking parameters, and a focus on single conversion goals contribute to its effectiveness. By leveraging these techniques, businesses can gain valuable insights into customer behavior and achieve a higher return on their SMS marketing investment. This practice is popularized by industry leaders like Bitly for link shortening, Gartner’s mobile marketing research, and Twilio's SMS marketing solutions, as well as digital marketing experts like Neil Patel, further solidifying its importance.  Branch.io also contributes through its deep linking solutions.

6. Integrate SMS with Your Overall Marketing Strategy

SMS marketing is a powerful tool, but it becomes truly impactful when integrated seamlessly within a broader marketing ecosystem.  This best practice for SMS marketing, integrating it into your overall strategy, is crucial for maximizing customer engagement and driving conversions. Instead of operating in a silo, SMS should be a key component of a coordinated cross-channel approach, working in harmony with email, social media, app notifications, and other channels to create a cohesive and impactful customer journey.

How it Works:

Integrating SMS involves strategically using text messages to complement and enhance your other marketing efforts. This means coordinating campaigns across channels, maintaining consistent messaging, and understanding the specific strengths of each platform. For example, while email might be ideal for delivering long-form content like newsletters or product updates, SMS excels at time-sensitive offers, important alerts, and personalized reminders. By using each channel strategically, you create a synergistic effect where the whole is greater than the sum of its parts.

Features of Integrated SMS Marketing:

  • Cross-channel campaign coordination: Planning campaigns across multiple channels, ensuring consistent timing and messaging.
  • Consistent messaging across platforms: Maintaining a unified brand voice and message regardless of the channel.
  • Channel-specific optimization: Tailoring messages and content to the specific strengths of each platform (e.g., concise and action-oriented for SMS).
  • Unified customer data view: Accessing and utilizing a single source of customer data to personalize messaging and target effectively.
  • Sequential messaging flows: Orchestrating messages across channels to guide customers through a desired path, like from initial awareness to purchase.
  • Omnichannel attribution models: Accurately measuring the impact of each channel in the customer journey and overall campaign success.

Pros:

  • Improved overall marketing effectiveness:  By leveraging the strengths of each channel, you can reach your audience more effectively and drive better results.
  • More consistent brand experience:  A unified message across all platforms reinforces your brand identity and builds trust with customers.
  • Higher customer lifetime value: Engaging customers through their preferred channels strengthens relationships and encourages repeat business.
  • Better resource allocation based on channel performance:  Tracking and analyzing cross-channel performance allows for optimized budget allocation.
  • More complete customer journey visibility:  Gain deeper insights into how customers interact with your brand across different touchpoints.

Cons:

  • Increased complexity in campaign management: Coordinating multiple channels requires careful planning and execution.
  • Requires sophisticated marketing stack: Integrating channels effectively often necessitates marketing automation and other advanced tools.
  • Potential for message fatigue across channels: Over-communicating or sending repetitive messages can lead to customer opt-outs.
  • More challenging to attribute conversions: Determining the exact contribution of each channel to a conversion can be complex.

Examples of Successful Implementation:

  • Sephora: Uses SMS for time-sensitive promotions and flash sales while email delivers content-rich beauty tutorials and new product announcements.
  • Home Depot: Sends SMS inventory alerts for items saved to a customer's wishlist, complementing their app's DIY project features.
  • Starbucks: Integrates SMS rewards updates and personalized offers with their mobile app experience.
  • Southwest Airlines: Uses SMS for urgent flight updates and gate changes while email handles detailed itineraries and booking confirmations.

Tips for Integration:

  • Map the customer journey: Identify the ideal touchpoints for each channel based on customer behavior and preferences.
  • Maintain consistent branding: Ensure your brand voice and visual identity are consistent across all channels.
  • Use SMS for time-sensitive, high-priority communications: Leverage SMS for flash sales, important alerts, and personalized reminders.
  • Create channel-specific KPIs: Track performance metrics specific to each channel while also monitoring overall campaign effectiveness.
  • Build preference centers: Allow customers to choose their preferred communication channels.
  • Use marketing automation: Streamline cross-channel campaign management and automate message delivery.
  • Test channel sequencing: Experiment with different message sequences across channels to find the optimal path to conversion.

Why this Deserves its Place in the List:

Integrating SMS with your overall marketing strategy is essential for achieving maximum impact and ROI. By leveraging the unique strengths of SMS in conjunction with other channels, you can create a cohesive and engaging customer experience that drives conversions and strengthens brand loyalty.  This best practice, championed by industry leaders like Salesforce Marketing Cloud, HubSpot, Adobe Experience Cloud, Iterable, and marketing expert Jay Baer, emphasizes the importance of a holistic approach to modern marketing. This allows businesses to connect with their audience on a deeper level, deliver personalized experiences, and ultimately achieve better business outcomes.

7. Analyze Performance Data and Optimize

One of the most crucial best practices for SMS marketing is to continuously analyze performance data and optimize your campaigns. This data-driven approach moves beyond gut feelings and allows you to refine your strategy based on concrete evidence, maximizing your return on investment (ROI) and customer engagement.  Simply put, analyzing performance data tells you what's working, what's not, and how to improve.

How it Works:

Analyzing SMS marketing performance involves tracking key performance indicators (KPIs) and using that data to make informed decisions about future campaigns.  This includes everything from measuring basic metrics like delivery and click-through rates to more sophisticated analysis like cohort analysis for long-term value assessment.  A robust testing framework, such as A/B testing, allows you to experiment with different variables and identify what resonates best with your audience.

Features to Leverage:

Several features are essential for effective SMS marketing analysis:

  • Delivery rate tracking:  Ensures your messages are reaching your audience.
  • Click-through rate (CTR) measurement:  Indicates the effectiveness of your message copy and call to action.
  • Conversion attribution:  Tracks which SMS campaigns are driving sales and other desired actions.
  • A/B testing framework:  Enables systematic testing of different message variations.
  • Unsubscribe rate monitoring:  Helps gauge message frequency and relevance.
  • ROI calculation by campaign:  Demonstrates the financial impact of your SMS efforts.
  • Engagement time analysis:  Identifies optimal send times for maximum impact.

Pros:

  • Continuous performance improvement:  Regular analysis and optimization lead to steadily improving results.
  • Better allocation of marketing budget:  Data insights help you invest in what works best.
  • Higher long-term ROI: Optimized campaigns deliver better returns over time.
  • Identification of high-value customer segments:  Analyze performance by segment to identify your most valuable customers.
  • Data-backed decisions rather than assumptions:  Make informed decisions based on evidence, not guesswork.

Cons:

  • Requires analytical expertise:  Interpreting data and designing effective tests requires some analytical skills.
  • Time-consuming testing processes:  A/B testing and other analyses can take time to yield significant results.
  • May need specialized tools for proper attribution:  Accurate attribution may require investing in specific analytics platforms.
  • Can be challenging to isolate variables in testing:  Ensuring a clean test requires careful control of variables.

Examples of Successful Implementation:

  • Expedia:  Systematically tests message timing for flight deals to maximize conversions.
  • Target: Optimizes SMS frequency based on unsubscribe rate thresholds to maintain engagement without being intrusive.
  • Adidas:  Identifies optimal character counts through conversion testing to craft concise and impactful messages.
  • Dollar Shave Club: Uses cohort analysis to measure the long-term value of SMS subscribers.

Actionable Tips:

  • Start with baseline metrics: Before testing changes, establish a baseline for your key metrics.
  • Test one variable at a time: Isolate the impact of each variable (timing, copy, offer) by testing them individually.
  • Segment performance data by customer characteristics: Analyze performance by segment to tailor messages and offers.
  • Use control groups for accurate measurement:  Compare test results against a control group to isolate the impact of your changes.
  • Calculate cost per acquisition/conversion for every campaign:  Track the cost-effectiveness of your SMS marketing efforts.
  • Monitor industry benchmarks to assess relative performance: Compare your results to industry averages to identify areas for improvement.
  • Create a regular testing calendar:  Ensure continuous improvement by scheduling regular testing cycles.
  • Document all test results for institutional knowledge:  Maintain a record of your tests and their outcomes for future reference.

Popularized By:

Tools and thought leaders popularizing data-driven SMS marketing include Google Analytics SMS tracking, Attentive Mobile's analytics platform, digital marketing evangelist Avinash Kaushik, Twilio Segment for data integration, and Amplitude for behavioral analytics.

Why This Deserves its Place in the List:

Analyzing performance data and optimizing campaigns is fundamental to successful SMS marketing.  It allows businesses to continuously improve their results, maximize their ROI, and build stronger relationships with their customers. By adopting a data-driven approach, you can transform your SMS marketing from a guessing game into a precise and powerful tool for growth. This makes it an essential best practice for any business using SMS marketing, regardless of size or industry.

Elevate Your SMS Marketing Game with Textla

Mastering the best practices for SMS marketing is crucial for any business looking to connect with its audience in a direct and engaging way.  From obtaining explicit consent and crafting compelling messages to strategically segmenting your audience and analyzing performance data, each step plays a vital role in building successful SMS campaigns.  By following these guidelines, you can ensure higher engagement rates, improved conversion rates, and ultimately, stronger customer relationships that drive business growth. Remember, effective SMS marketing isn't just about sending messages; it's about delivering the right message, to the right person, at the right time.  This targeted approach not only maximizes your ROI but also fosters trust and loyalty among your subscribers.

Implementing these best practices for SMS marketing can feel overwhelming, but it doesn't have to be.  Streamline your efforts and unlock the full potential of your SMS strategy with a platform like Textla. Textla makes implementing these best practices easy and affordable for businesses of all sizes, providing the tools you need for segmentation, personalization, scheduling, and detailed analytics, empowering you to optimize your campaigns and see real results.  Ready to take your SMS marketing to the next level and experience the power of personalized, targeted messaging?  Visit Textla today and discover how easy it is to build stronger customer connections and boost your bottom line with our comprehensive SMS marketing platform.

When our family bought an electric cargo bike earlier this year, one of my biggest fears was that this lovely and expensive new machine was going to get stolen. So I got the best lock money could buy, and I started to investigate: did I need ebike insurance?

First, I called my homeowners insurance provider to see if they would cover the bike if it were stolen. To my surprise, because it’s an electric bike, not only did my policy not cover it, they wouldn’t even add it for an additional fee or sell me a separate policy for it, the way they did for our family car.

Instead they referred me to an insurance company that specializes in bikes and ebikes. I bought a policy from them and sleep a little better for it.

I’ve heard similar stories from other ebike owners. And I’ve heard worse.

What can happen without ebike insurance

The saddest stories are the ones where someone assumed their homeowners or renters or car insurance covered their ebike, and after it was stolen or seriously damaged, it turned out it wasn’t covered.

"And then there are the stories about people whose ebikes were covered by their homeowners policy, but their premium went way up when they made a claim for a stolen ebike."
<span class="blog-quote-name">-Kyle Miller, CEO Brass Hands</span>

Why it’s hard to insure an ebike

When it comes to insurance, ebikes land in a gray area outside standard homeowners insurance and auto insurance. Here’s why:

  • Ebikes are new in terms of the insurance industry. Most of the several million ebikes in the U.S. were purchased in the last two years. Insurers aren’t familiar with them, and insurers don’t like to be surprised by unfamiliar products.
  • Ebikes are more expensive than regular bikes. Policies that cover bikes, like most homeowners or renters policies, might have also covered ebikes until the insurer had to pay much larger claims than they expected to replace a damaged or stolen ebike. See above about insurers and surprise. So some policy terms got changed.
  • Finally, ebikes get stolen a lot, and not only from people’s homes. They are ridden and locked up outside all over the place, which makes them more vulnerable than other valuable household items.

Steps to take to properly insure your ebike

The odds that your ebike is covered by your existing insurance is lower than you may think. Here’s what to do to find out if you need ebike insurance:

  1. Call your insurance company and find out what they cover. Things to bring up: coverage of accidental damage, theft, and travel (like what would happen if you flew somewhere with your bike and the airline did a number on it). Does the insurance company consider your ebike a “luxury item”? If you’re happy with the coverage, great! You’re good to go.
  2. Consider bike-specific coverage. If you aren’t covered, or feel like the coverage you do have isn’t enough, here are some things to think about.

Bike insurance covers all kinds of bike specific things, not just theft. Think damage to the bike from a collision, medical payments if you are injured in a collision, insurance for the bike if you are traveling with it or racing it, or a bike rental while your bike is being repaired. Some policies even cover things like accessories (like bike lights and panniers) and riding clothes.

Bike claims won’t affect your other insurance premium. Should you need to make a claim on your ebike, your home insurance premium won’t change or get canceled.

We can help

Want to learn more about ebike insurance? Join Tempo and get easy access to insurance quotes, and other ways to protect your ebike right inside the app.

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Textla Team
The Textla team offers expertise in SMS marketing, sales, and business growth. Receive tips to enhance customer engagement and boost ROI. Follow for practical and effective SMS marketing strategies for your business!
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